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Developing and using confident behaviour

Manchester, Großbritannien
Veranstaltungsnummer: 33265
Zertifizierung: genehmigt
CME Max: 15
Gebühren ab: 195,00 €
verfügbare Plätze: unbegrenzt
Sprache: Deutsch

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  • Datum
    23.09.2020, 09:30 - 16:30
    Association of Optometrists (AOP)
    Using common workplace scenarios as a basis for discussion, this workshop will introduce you to some tried-and-tested assertiveness and influencing techniques to help you balance your own needs in the workplace, with those of your patients and fellow practitioners.
    Interactive CET points approved: 15\r\n\r\nCET-Information:\r\n\r\nC-62136: Understanding your reactions\r\noocomm docomm\r\nLearning outcomes: \r\n\r\nTo be aware of how emotions can affect actions when dealing with patients\r\n\r\nC-62137: Reducing the chance of things going wrong and action planning\r\noocomm docomm\r\nLearning outcomes:\r\n\r\nTo understand how to avoid conflict by using appropriate communication techniques\r\n\r\nC-62138: Asserting your basic rights\r\noocomm docomm\r\nLearning objectives:\r\n\r\nTo understand the appropriate use of assertive behaviour when communicating with patients\r\n\r\nC-62139: Preparing to be assertive\r\noocomm docomm toshare\r\nLearning objectives:\r\n\r\nTo be able to communicate with a range of different patients\r\n\r\nC-62140: Basic assertiveness techniques and practice\r\noocomm docomm\r\nLearning objectives:\r\n\r\nTo understand the use of assertive communication techniques to balance the needs of practitioners and patients


    Teilnehmer max.

    Gebühren ab
    195,00 €
    AOP Members £195
    AOP Member - practice team member £195
    Non-members £350
  • Facilitator:

    Trevor Bibic (Health Education England, the British Medical Association, Association of Optometrists and a number of high profile HE institutions such as Kings College, UCL and LSHTM)


    9:30AM - 10:00AM

    Registration, tea and coffeeRegistration

    10:00AM - 11:15AM

    Understanding your reactionsWorkshop | 3 CET points

    11:15AM - 11:30AM

    Tea and coffeeSession Breaks

    11:30AM - 12:15PM

    Reducing the chance of things going wrong and action planningWorkshop | 3 CET points

    12:15PM - 1:00PM

    Asserting your basic rightsWorkshop | 3 CET points

    1:00PM - 1:45PM

    LunchSession Breaks

    1:45PM - 3:00PM

    Preparing to be assertiveWorkshop | 3 CET points

    3:00PM - 3:30PM

    Tea and coffeeSession Breaks

    3:15PM - 4:30PM

    Basic assertiveness techniques and practiceWorkshop | 3 CET points
  • Venue TBC

    Association of Optometrists

    2 Woodbridge Street
    London EC1R 0DG
    T: +44 020 7549 2000
    F: +44 020 7251 8315
  • Registration required. Please contact the organizer for further information.